Information We Collect

  • Personal Information:
    Name, email address, postal address, phone number.

  • Account Credentials:
    Usernames, passwords (hashed), and other credentials used to access our services.

  • Financial Information:
    Billing address, payment card details (processed securely by third-party payment processors, we do not store full card details).

  • Technical Data:
    IP address, browser type, operating system, device information, website usage data (e.g., pages visited, time spent on site), cookies and similar technologies.

  • Correspondence Records:
    Records of your correspondence with us, including emails, chat transcripts, and support requests.

  • Optional Information:
    (Optional) Age, gender, preferences, if provided voluntarily.

How We Collect Your Information

  • When you fill out forms on our website, create an account, make a purchase, subscribe to newsletters, contact customer support, or participate in surveys.
  • Through the use of cookies, web beacons, and similar technologies as you navigate our website and use our services.
  • In some cases, we may receive information from third-party partners (e.g., analytics providers, social media platforms) to enhance our services or for marketing purposes, always in accordance with their privacy policies and applicable law.

How We Use Your Information

  • To process orders, deliver hardware, provide access to software, and ensure the proper functioning of our website and applications.
  • To respond to your inquiries, provide customer support, send important updates, and inform you about new products or services.
  • To send you marketing communications about our products and services that we believe may be of interest to you (you can opt-out at any time).
  • To tailor your experience on our website and in our software products.
  • To protect our systems, prevent unauthorized access, and detect and prevent fraudulent activities.
  • To understand how our website and services are used, identify trends, and improve our offerings.
  • To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

  • To third-party service providers who assist us in operating our business, such as payment processors, hosting providers, analytics providers, and customer support platforms. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
  • When required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
  • Where you have provided your express consent for us to do so.

Your Rights

  • You have the right to request access to the personal information we hold about you.
  • You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • In certain circumstances, you may have the right to request the deletion of your personal information.
  • You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Contact Information

  • Phone Number: 1300 490 931

  • Address: Level 4, 19 Riseley Street, Ardross, WA, 6153, Australia

  • Company: company/xsights